Privacy Policy


We have complied our privacy policy to better serve those concerned with how their Personally Identifiable Information, or "PII" is being used online. PII, as defined in US privacy law and information security, is digital information that can be used by itself or together with other data to identify, contact, or locate a single person, or to identify an individual in context. Many websites and online applications worldwide – including ours – PII in order to provide you with a custom-tailored experience.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, and otherwise handle your PII in accordance with our website.

What personal information do we collect from the people that visit our blog, website, or app?

When ordering or registering for an account on our website, you may be asked to enter the following information: your name, email address, mailing address, phone number, credit card information or other relevant details. This information helps us to facilitate your order and assists you with our store's order process.

When do we collect information?

We collect PII from you: when you register on our website, place an order, open a support ticket, or enter information on our site.

How do we use your information?

We may use the information we collect from you when: you register for an account, make a purchase, sign up for our newsletter, respond to a survey/marketing communication, surf the website, or use certain other site features in the following ways:

  • Personalizing the user's experience and to allow us to deliver the content and product offerings in which you are most interested.
  • Allowing us to better serve you in responding to your customer service requests.
  • Quickly processing your transactions.
  • Following up on your transactions and customer service requests after initial contact has been made through live chat, email or phone inquiries.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser – if you allow – that enables the site or its service provider's systems to recognize your browser and capture and remember certain information. This is a common practice used by almost all professional websites to improve your experience. For example, we use cookies to help us remember and process the items in your shopping cart. Cookies are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. For more general information on cookies, you can reference Wikipedia's robust article on HTTP Cookies.

This page describes what information these cookies gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stores, however, this may affect the functionality of certain elements of the store site.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user's preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

The Cookies We Set

If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out. However, in some cases, they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we our website remembers this, thus preventing you from having to log in every time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services, and cookies may be used to remember if you are already registered. These cookies may also help our website decide whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

When you submit data to through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

In order to provide you with an easy and intuitive user experience, our website provides the functionality to set your preferences for how the site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be recalled whenever you interact with a page is affected by your preferences.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (such as Internet Explorer, Google Chrome, or Mozilla Firefox) settings. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this website. Each web browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

As previously mentioned, if you turn all cookies off, some features of the store and website will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders over the telephone by contacting customer service.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

California Online Privacy Protection Act

CalOPPA is the first state law in the United States to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably, the world) that compels websites collecting PII from California consumers to post a conspicuous privacy policy on their website(s) stating exactly what information is being collected and those individuals with whom it is being shared in order to be in compliance CalOPPA. You can read more about CalOPPA at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website.
  • Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.
  • Users will be notified of any privacy policy changes:
    • On our Privacy Policy Page
  • Users are able to change their personal information:
    • By logging in to their account.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

We do not allow third-party behavioral tracking.

U.S. COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the U.S. Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

U.S. CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

To be in accordance with CAN-SPAM, we agree to:

  • If at any time you would like to unsubscribe from receiving future emails, you can email us at help@reimaginegrp.com and we will promptly remove you from ALL correspondence.

Additional Information

We hope that our Privacy Policy and Cookie Policy have clarified things for you. If you are still looking for more information, you can contact us by email or telephone.

Please email: help@reimaginegrp.com

Please call: (615) 255-5688